REFUND & CANCELLATION POLICY
Effective Date: 01 October 2026
Last Updated: 01 October 2026
1. ORDER CANCELLATION BEFORE DISPATCH
Customers who wish to cancel an order should contact Gaamie as soon as possible after placing it.
We will make reasonable efforts to accommodate cancellation requests received before dispatch.
Once an order has been dispatched, cancellation may no longer be operationally possible. In such cases, the applicable return or refund process will apply.
If Gaamie cancels an accepted order after receiving payment, any refund due will be processed in accordance with applicable law.
2. REFUNDS FOR ELIGIBLE RETURNS
Refunds are processed for eligible returns accepted under our Returns & Exchange Policy, as well as in other circumstances where a refund is appropriate or required by applicable law.
Gaamie encourages exchanges wherever suitable and available. However, a customer will not be required to accept an exchange instead of a refund where a refund is legally due.
3. ₹100 RETURN-PICKUP FEE
For an approved voluntary change-of-mind return, a ₹100 return-pickup fee may be deducted from the eligible refund amount, provided the fee was disclosed before the return was confirmed.
This deduction does not apply where Gaamie is responsible for a verified damaged, defective, incorrect, or materially misdescribed product and is required to bear the return cost under applicable law.
No deduction will be made that would unlawfully reduce a refund or other remedy due to the customer.
4. REFUND PROCESSING TIME
Once the returned product has been received and inspected, an approved refund will ordinarily be initiated within 5–7 business days.
The time taken for the amount to appear in your account may vary depending on your bank, payment provider, or original payment method.
Any different or shorter timeline required by applicable law will take precedence.
5. MODE OF REFUND
For prepaid orders, approved refunds will ordinarily be initiated to the original payment method.
For Cash on Delivery orders, customers may be asked to provide the necessary bank or other payment details through an appropriate and secure process.
Refunds will not be replaced with store credit or vouchers where a monetary refund is legally required.
6. ORDERS CANCELLED BY GAAMIE
If Gaamie cancels an accepted order after receiving payment, or is unable to fulfil an order, any refund due will be processed in accordance with applicable law.
Customers will be informed of material cancellations or fulfilment issues through the contact details provided at checkout.
7. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
If an order contains a verified damaged, defective, incorrect, incomplete, or materially misdescribed product, Gaamie will investigate and provide an appropriate resolution.
Depending on the circumstances, this may include a replacement, exchange, refund, or another remedy required by applicable law.
Customers will not be charged a return-pickup fee where Gaamie is responsible for the issue and is required to bear the return cost.
8. UNDELIVERED OR LOST SHIPMENTS
If an order cannot be delivered or is confirmed lost, please contact our customer support team with your order number.
We will investigate the shipment with our logistics partner and arrange an appropriate resolution, including a refund where applicable.
A shipment will not be treated as successfully delivered merely because the expected delivery date has passed.
9. REFUNDS FOR SALE PRODUCTS
Sale and discounted products are not eligible for voluntary change-of-mind returns or exchanges unless the applicable offer states otherwise.
This does not exclude refunds or other remedies required by applicable law for defective, damaged, incorrect, deficient, or materially misrepresented products.
10. COMPLIMENTARY GIFTS & FREEBIES
Complimentary gifts and promotional freebies are not independently eligible for cash refunds or voluntary exchanges.
Where a complimentary gift was supplied as part of an order that is subsequently returned or refunded, Gaamie may request its return where reasonable and legally permissible.
11. HOW TO CONTACT US
For cancellation or refund enquiries, contact:
Brand: Gaamie
Website: www.gaamie.com
Email: wecare@gaamie.com
Please include your order number and registered contact details so that we can assist you efficiently.
GAAMIE — FOR THOSE WHO SEEK.
Effective Date: 01 October 2026
Last Updated: 01 October 2026
1. ORDER CANCELLATION BEFORE DISPATCH
Customers who wish to cancel an order should contact Gaamie as soon as possible after placing it.
We will make reasonable efforts to accommodate cancellation requests received before dispatch.
Once an order has been dispatched, cancellation may no longer be operationally possible. In such cases, the applicable return or refund process will apply.
If Gaamie cancels an accepted order after receiving payment, any refund due will be processed in accordance with applicable law.
2. REFUNDS FOR ELIGIBLE RETURNS
Refunds are processed for eligible returns accepted under our Returns & Exchange Policy, as well as in other circumstances where a refund is appropriate or required by applicable law.
Gaamie encourages exchanges wherever suitable and available. However, a customer will not be required to accept an exchange instead of a refund where a refund is legally due.
3. ₹100 RETURN-PICKUP FEE
For an approved voluntary change-of-mind return, a ₹100 return-pickup fee may be deducted from the eligible refund amount, provided the fee was disclosed before the return was confirmed.
This deduction does not apply where Gaamie is responsible for a verified damaged, defective, incorrect, or materially misdescribed product and is required to bear the return cost under applicable law.
No deduction will be made that would unlawfully reduce a refund or other remedy due to the customer.
4. REFUND PROCESSING TIME
Once the returned product has been received and inspected, an approved refund will ordinarily be initiated within 5–7 business days.
The time taken for the amount to appear in your account may vary depending on your bank, payment provider, or original payment method.
Any different or shorter timeline required by applicable law will take precedence.
5. MODE OF REFUND
For prepaid orders, approved refunds will ordinarily be initiated to the original payment method.
For Cash on Delivery orders, customers may be asked to provide the necessary bank or other payment details through an appropriate and secure process.
Refunds will not be replaced with store credit or vouchers where a monetary refund is legally required.
6. ORDERS CANCELLED BY GAAMIE
If Gaamie cancels an accepted order after receiving payment, or is unable to fulfil an order, any refund due will be processed in accordance with applicable law.
Customers will be informed of material cancellations or fulfilment issues through the contact details provided at checkout.
7. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
If an order contains a verified damaged, defective, incorrect, incomplete, or materially misdescribed product, Gaamie will investigate and provide an appropriate resolution.
Depending on the circumstances, this may include a replacement, exchange, refund, or another remedy required by applicable law.
Customers will not be charged a return-pickup fee where Gaamie is responsible for the issue and is required to bear the return cost.
8. UNDELIVERED OR LOST SHIPMENTS
If an order cannot be delivered or is confirmed lost, please contact our customer support team with your order number.
We will investigate the shipment with our logistics partner and arrange an appropriate resolution, including a refund where applicable.
A shipment will not be treated as successfully delivered merely because the expected delivery date has passed.
9. REFUNDS FOR SALE PRODUCTS
Sale and discounted products are not eligible for voluntary change-of-mind returns or exchanges unless the applicable offer states otherwise.
This does not exclude refunds or other remedies required by applicable law for defective, damaged, incorrect, deficient, or materially misrepresented products.
10. COMPLIMENTARY GIFTS & FREEBIES
Complimentary gifts and promotional freebies are not independently eligible for cash refunds or voluntary exchanges.
Where a complimentary gift was supplied as part of an order that is subsequently returned or refunded, Gaamie may request its return where reasonable and legally permissible.
11. HOW TO CONTACT US
For cancellation or refund enquiries, contact:
Brand: Gaamie
Website: www.gaamie.com
Email: wecare@gaamie.com
Please include your order number and registered contact details so that we can assist you efficiently.
GAAMIE — FOR THOSE WHO SEEK.