RETURNS & EXCHANGE POLICY
Effective Date: 01 October 2026
Last Updated: 01 October 2026
At Gaamie, we want you to travel with confidence. If something isn't right, we will do our best to make it right.
1. RETURN & EXCHANGE WINDOW
Eligible products purchased directly from www.gaamie.com may be requested for return or exchange within 7 calendar days from the date of delivery.
The request must be raised within these 7 days. Requests for voluntary returns or exchanges received after this period will not be accepted under our standard change-of-mind policy.
This deadline does not limit any consumer rights or remedies available under applicable law.
2. EXCHANGE IS PREFERRED
We encourage exchanges wherever a suitable alternative is available.
Customers may request an exchange for another available colour or an eligible Gaamie product, subject to stock availability and any applicable price difference.
Please contact our customer support team before sending any product back. Exchanges will be processed after the returned product has been received and inspected.
3. PRODUCT CONDITION
For a voluntary return or exchange, the product must:
• Be unused, unworn, unwashed and unaltered.
• Be in its original, saleable condition.
• Have all original tags and labels intact, where provided.
• Include the original packaging, dust bag, straps, accessories and other items supplied with the product, as applicable.
• Be free from stains, odours, scratches, damage, or signs of travel or regular use.
• Match the product originally supplied against the order.
Customers may carefully inspect a product upon delivery but must not use it for travel or regular activities before requesting a voluntary return or exchange.
All returned products are subject to inspection.
4. ₹100 RETURN-PICKUP FEE
A return-pickup fee of ₹100 per return pickup request applies to eligible voluntary returns arising from a change of mind or preference.
For an approved voluntary return, this fee may be deducted from the eligible refund amount. The fee will be disclosed before the return request is confirmed.
The ₹100 fee will not apply to verified claims involving damaged, defective, incorrect, or materially misdescribed products where Gaamie is responsible for the issue or is required to bear the return cost under applicable law.
5. SALE PRODUCTS & DISCOUNTED ITEMS
Products purchased during sales, clearance events, or promotional offers are not eligible for voluntary change-of-mind returns or exchanges, unless the relevant offer expressly states otherwise.
This exclusion does not apply to any remedy required by applicable law for defective, damaged, incorrect, deficient, or materially misrepresented products.
6. COMPLIMENTARY GIFTS & FREEBIES
Complimentary gifts and promotional freebies supplied with an order are not independently eligible for voluntary returns, exchanges, or cash refunds.
Where a complimentary gift was supplied as part of an order that is subsequently returned, Gaamie may request the return of the gift along with the purchased product, where reasonable and legally permissible.
Nothing in this section limits any remedy required by applicable law.
7. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
If you receive a damaged, defective, incorrect, incomplete, or materially misdescribed product, please contact us as soon as reasonably possible.
We recommend reporting the issue within 48 hours of delivery to help us investigate promptly. This is a recommended reporting period and does not remove any statutory rights.
Please share your order number and photographs or videos of the issue, where available.
Following verification, Gaamie will arrange an appropriate resolution, which may include a replacement, exchange, refund, or another remedy as applicable.
For verified issues attributable to Gaamie, applicable return and replacement shipping costs will be borne by Gaamie where required by law.
8. HOW TO REQUEST A RETURN OR EXCHANGE
Email us at wecare@gaamie.com with the subject line:
Return/Exchange Request — Order # [Your Order Number]
Please include:
• Your order number.
• The product you wish to return or exchange.
• The reason for your request.
• Photographs or videos, where relevant.
Our team will review your request and share the next steps. Please do not dispatch the product before receiving return instructions.
Where reverse pickup is available, we will coordinate it with our logistics partner. Otherwise, we will communicate the approved return procedure.
9. RETURN INSPECTION
All returned products are subject to inspection.
If a voluntary return or exchange does not meet the applicable eligibility conditions, we will communicate the reason and the available options, subject to applicable law.
These conditions will not be used to deny a legitimate statutory remedy.
10. MARKETPLACE PURCHASES
This policy applies to purchases made directly through www.gaamie.com.
Orders placed through Amazon, Flipkart, or other marketplaces must generally be returned or exchanged through the respective platform's process.
11. CONTACT US
For return and exchange requests, please contact:
Brand: Gaamie
Website: www.gaamie.com
Email: wecare@gaamie.com
Please include your order number in all communications.
GAAMIE — FOR THOSE WHO SEEK.
Effective Date: 01 October 2026
Last Updated: 01 October 2026
At Gaamie, we want you to travel with confidence. If something isn't right, we will do our best to make it right.
1. RETURN & EXCHANGE WINDOW
Eligible products purchased directly from www.gaamie.com may be requested for return or exchange within 7 calendar days from the date of delivery.
The request must be raised within these 7 days. Requests for voluntary returns or exchanges received after this period will not be accepted under our standard change-of-mind policy.
This deadline does not limit any consumer rights or remedies available under applicable law.
2. EXCHANGE IS PREFERRED
We encourage exchanges wherever a suitable alternative is available.
Customers may request an exchange for another available colour or an eligible Gaamie product, subject to stock availability and any applicable price difference.
Please contact our customer support team before sending any product back. Exchanges will be processed after the returned product has been received and inspected.
3. PRODUCT CONDITION
For a voluntary return or exchange, the product must:
• Be unused, unworn, unwashed and unaltered.
• Be in its original, saleable condition.
• Have all original tags and labels intact, where provided.
• Include the original packaging, dust bag, straps, accessories and other items supplied with the product, as applicable.
• Be free from stains, odours, scratches, damage, or signs of travel or regular use.
• Match the product originally supplied against the order.
Customers may carefully inspect a product upon delivery but must not use it for travel or regular activities before requesting a voluntary return or exchange.
All returned products are subject to inspection.
4. ₹100 RETURN-PICKUP FEE
A return-pickup fee of ₹100 per return pickup request applies to eligible voluntary returns arising from a change of mind or preference.
For an approved voluntary return, this fee may be deducted from the eligible refund amount. The fee will be disclosed before the return request is confirmed.
The ₹100 fee will not apply to verified claims involving damaged, defective, incorrect, or materially misdescribed products where Gaamie is responsible for the issue or is required to bear the return cost under applicable law.
5. SALE PRODUCTS & DISCOUNTED ITEMS
Products purchased during sales, clearance events, or promotional offers are not eligible for voluntary change-of-mind returns or exchanges, unless the relevant offer expressly states otherwise.
This exclusion does not apply to any remedy required by applicable law for defective, damaged, incorrect, deficient, or materially misrepresented products.
6. COMPLIMENTARY GIFTS & FREEBIES
Complimentary gifts and promotional freebies supplied with an order are not independently eligible for voluntary returns, exchanges, or cash refunds.
Where a complimentary gift was supplied as part of an order that is subsequently returned, Gaamie may request the return of the gift along with the purchased product, where reasonable and legally permissible.
Nothing in this section limits any remedy required by applicable law.
7. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
If you receive a damaged, defective, incorrect, incomplete, or materially misdescribed product, please contact us as soon as reasonably possible.
We recommend reporting the issue within 48 hours of delivery to help us investigate promptly. This is a recommended reporting period and does not remove any statutory rights.
Please share your order number and photographs or videos of the issue, where available.
Following verification, Gaamie will arrange an appropriate resolution, which may include a replacement, exchange, refund, or another remedy as applicable.
For verified issues attributable to Gaamie, applicable return and replacement shipping costs will be borne by Gaamie where required by law.
8. HOW TO REQUEST A RETURN OR EXCHANGE
Email us at wecare@gaamie.com with the subject line:
Return/Exchange Request — Order # [Your Order Number]
Please include:
• Your order number.
• The product you wish to return or exchange.
• The reason for your request.
• Photographs or videos, where relevant.
Our team will review your request and share the next steps. Please do not dispatch the product before receiving return instructions.
Where reverse pickup is available, we will coordinate it with our logistics partner. Otherwise, we will communicate the approved return procedure.
9. RETURN INSPECTION
All returned products are subject to inspection.
If a voluntary return or exchange does not meet the applicable eligibility conditions, we will communicate the reason and the available options, subject to applicable law.
These conditions will not be used to deny a legitimate statutory remedy.
10. MARKETPLACE PURCHASES
This policy applies to purchases made directly through www.gaamie.com.
Orders placed through Amazon, Flipkart, or other marketplaces must generally be returned or exchanged through the respective platform's process.
11. CONTACT US
For return and exchange requests, please contact:
Brand: Gaamie
Website: www.gaamie.com
Email: wecare@gaamie.com
Please include your order number in all communications.
GAAMIE — FOR THOSE WHO SEEK.