SHIPPING & DELIVERY POLICY
Effective Date: 01 October 2026
Last Updated: 01 October 2026
At Gaamie, we believe every journey begins with anticipation. We want your experience with us to be as seamless as the journeys you take with our products.
This Shipping & Delivery Policy explains how we process, dispatch, ship, and deliver orders placed through www.gaamie.com.
1. WHERE WE DELIVER
Gaamie offers free standard shipping across India to locations serviceable by our logistics partner, Xpressbees.
Delivery availability depends on the serviceability of the destination PIN code.
At present, we do not offer international shipping unless expressly stated otherwise on our website.
Before placing an order, customers are encouraged to ensure that their PIN code and delivery address are serviceable.
2. ORDER PROCESSING AND DISPATCH
We aim to process and dispatch confirmed orders within 1–2 business days of order confirmation and successful payment, where applicable.
Business days exclude Sundays and public holidays.
Please note:
* Orders placed on Sundays or public holidays may be processed on the next business day.
* Orders placed during major sales, festive periods, or promotional campaigns may require additional processing time.
* Orders requiring verification or address clarification may take longer to process.
* Products marked as pre-order or subject to a specific availability timeline will be dispatched according to the information displayed on the relevant product page.
Once your order has been dispatched, you will receive a shipping confirmation with tracking information, where available.
3. ESTIMATED DELIVERY TIMELINES
Once dispatched, orders are generally expected to be delivered within the following estimated timelines:
Delivery Location Estimated Transit Time After Dispatch
-------------------------------------------------------------------------------------------------
Major metropolitan cities 2–4 business days
Other cities and towns 3–6 business days
Remote locations and areas with limited courier connectivity 5–8 business days
These timelines are estimates and may vary depending on the destination PIN code, courier serviceability, weather conditions, public holidays, transport disruptions, and other operational circumstances.
The delivery estimate displayed at checkout or communicated for a specific order will take precedence where it provides a more specific commitment.
If we become aware of a material delay, we will make reasonable efforts to communicate the revised delivery information.
4. SHIPPING CHARGES
Our recommended standard policy is free shipping across India on eligible orders.
Any applicable shipping charges, handling charges, or other mandatory fees will be disclosed during checkout before the customer completes the purchase.
Where a promotional offer provides free shipping, the applicable eligibility conditions will be communicated with the offer.
We will not introduce undisclosed mandatory shipping charges after an order has been placed.
5. ORDER TRACKING
Once your order has been dispatched, tracking details will be shared through the available communication channel, such as email, SMS, or WhatsApp.
We use Xpressbees as our logistics partner for website order deliveries. You can use the tracking information to follow your shipment's progress.
Please allow some time after dispatch for the courier partner's tracking system to register the shipment and display the latest status.
If tracking information is unavailable or does not appear to update, please contact our customer support team with your order number.
6. CASH ON DELIVERY ORDERS
Cash on Delivery (COD) may be available for eligible orders and serviceable PIN codes, subject to the payment options displayed at checkout.
For COD orders:
* Customers must provide an accurate mobile number and delivery address.
* Our team or logistics partner may contact the customer to verify order or delivery details.
* Payment must be made to the authorised delivery partner at the time of delivery.
* COD availability may be restricted for certain PIN codes, order values, or other operational reasons.
Please ensure that you are available to receive the order or have made appropriate arrangements for delivery.
Any COD handling fee, where applicable, will be disclosed before the order is placed.
7. ADDRESS CHANGES
Customers are responsible for providing a complete and accurate shipping address, including the correct PIN code and contact number.
If you need to change your delivery address, please contact us as soon as possible after placing your order.
We will make reasonable efforts to accommodate address changes before dispatch. However, changes cannot be guaranteed once an order has been handed over to the courier partner.
If a shipment has already been dispatched, any address correction will depend on the courier partner's capabilities and applicable procedures.
8. DELIVERY ATTEMPTS AND FAILED DELIVERIES
Our logistics partners will make delivery attempts in accordance with their operational procedures.
A delivery may be unsuccessful if:
* The recipient is unavailable at the delivery address.
* The address or PIN code is incorrect or incomplete.
* The recipient cannot be contacted.
* Access to the delivery location is restricted.
* The recipient declines to accept the shipment.
* Other circumstances prevent successful delivery.
Where possible, the courier partner may contact the customer to arrange another delivery attempt.
If delivery remains unsuccessful, the shipment may be returned to our warehouse.
If your order is delayed or returned to us, please contact customer support so that we can review the shipment status and explain the available options.
Any cancellation, refund, reshipment, or related charges will be handled in accordance with our Cancellation, Returns & Refund Policy and applicable law.
9. DELAYED, LOST, OR UNDELIVERED SHIPMENTS
Although we work with logistics partners to deliver orders within the estimated timelines, occasional delays may occur.
If your order has not arrived within the communicated delivery window, please contact us with your order number.
We will coordinate with the logistics partner, where appropriate, to investigate the shipment status.
If a shipment is confirmed lost, or delivery cannot be completed, we will work with the customer to determine the appropriate resolution, including a replacement or refund where applicable.
We will not treat a shipment as successfully delivered merely because the expected delivery date has passed.
All resolutions will be subject to the circumstances of the order, the findings of the shipment investigation, our applicable policies, and the customer's statutory rights.
10. DAMAGED, TAMPERED, OR INCORRECT DELIVERIES
We take care to ensure that Gaamie products are appropriately packed before dispatch.
If your order arrives visibly damaged, tampered with, incomplete, or containing an incorrect product, please contact our customer support team as soon as reasonably possible.
To help us investigate and resolve the issue, please provide:
* Your order number.
* A description of the issue.
* Photographs of the product and packaging, where available.
* Any other relevant information requested by our support team.
Where practical, retain the original packaging until the issue has been resolved.
We will review the complaint and arrange an appropriate resolution, which may include a replacement, return, or refund, depending on the circumstances and applicable law.
Photographs and supporting information help us investigate a claim but will not be used to deny a legitimate statutory right merely because a particular form of evidence is unavailable.
11. MULTIPLE SHIPMENTS
In certain circumstances, items within a single order may be dispatched separately because of inventory availability, warehouse operations, or fulfilment requirements.
If your order is split into multiple shipments, the applicable tracking details will be shared where available.
Any additional shipping charges arising solely from our decision to split an order will be handled transparently and in accordance with the charges disclosed at checkout and applicable law.
Gaamie will not charge additional standard shipping fees solely because an order is split into multiple shipments.
12. ORDER CANCELLATIONS AND SHIPPING
Customers who wish to cancel an order should contact us as soon as possible.
Cancellation requests received before dispatch will be handled in accordance with our Cancellation, Returns & Refund Policy.
Once an order has been dispatched, cancellation may no longer be operationally possible. In such cases, the applicable return or refund process will apply.
Nothing in this section limits any cancellation, return, or refund right available to a customer under applicable law, including rights arising from delivery delays or other qualifying circumstances.
13. CUSTOMER SUPPORT
For shipping-related questions, delivery updates, address corrections, or shipment complaints, please contact us using the details below.
Brand: Gaamie
Website: www.gaamie.com
Email: wecare@gaamie.com
Phone / WhatsApp: +91-97014-49666
Business Name: Stutaa Matrix LLP
Business Address: Hyderabad, India
Please include your order number when contacting us so that we can assist you efficiently.
14. POLICY UPDATES
We may update this Shipping & Delivery Policy to reflect changes in our logistics arrangements, shipping coverage, delivery processes, or applicable legal requirements.
The latest version will be published on this page with the updated date.
Any changes will be applied in accordance with applicable law and will not retrospectively remove rights that customers are legally entitled to exercise.
---
GAAMIE — FOR THOSE WHO SEEK.
Thank you for choosing Gaamie. We look forward to being a part of your journey.
Effective Date: 01 October 2026
Last Updated: 01 October 2026
At Gaamie, we believe every journey begins with anticipation. We want your experience with us to be as seamless as the journeys you take with our products.
This Shipping & Delivery Policy explains how we process, dispatch, ship, and deliver orders placed through www.gaamie.com.
1. WHERE WE DELIVER
Gaamie offers free standard shipping across India to locations serviceable by our logistics partner, Xpressbees.
Delivery availability depends on the serviceability of the destination PIN code.
At present, we do not offer international shipping unless expressly stated otherwise on our website.
Before placing an order, customers are encouraged to ensure that their PIN code and delivery address are serviceable.
2. ORDER PROCESSING AND DISPATCH
We aim to process and dispatch confirmed orders within 1–2 business days of order confirmation and successful payment, where applicable.
Business days exclude Sundays and public holidays.
Please note:
* Orders placed on Sundays or public holidays may be processed on the next business day.
* Orders placed during major sales, festive periods, or promotional campaigns may require additional processing time.
* Orders requiring verification or address clarification may take longer to process.
* Products marked as pre-order or subject to a specific availability timeline will be dispatched according to the information displayed on the relevant product page.
Once your order has been dispatched, you will receive a shipping confirmation with tracking information, where available.
3. ESTIMATED DELIVERY TIMELINES
Once dispatched, orders are generally expected to be delivered within the following estimated timelines:
Delivery Location Estimated Transit Time After Dispatch
-------------------------------------------------------------------------------------------------
Major metropolitan cities 2–4 business days
Other cities and towns 3–6 business days
Remote locations and areas with limited courier connectivity 5–8 business days
These timelines are estimates and may vary depending on the destination PIN code, courier serviceability, weather conditions, public holidays, transport disruptions, and other operational circumstances.
The delivery estimate displayed at checkout or communicated for a specific order will take precedence where it provides a more specific commitment.
If we become aware of a material delay, we will make reasonable efforts to communicate the revised delivery information.
4. SHIPPING CHARGES
Our recommended standard policy is free shipping across India on eligible orders.
Any applicable shipping charges, handling charges, or other mandatory fees will be disclosed during checkout before the customer completes the purchase.
Where a promotional offer provides free shipping, the applicable eligibility conditions will be communicated with the offer.
We will not introduce undisclosed mandatory shipping charges after an order has been placed.
5. ORDER TRACKING
Once your order has been dispatched, tracking details will be shared through the available communication channel, such as email, SMS, or WhatsApp.
We use Xpressbees as our logistics partner for website order deliveries. You can use the tracking information to follow your shipment's progress.
Please allow some time after dispatch for the courier partner's tracking system to register the shipment and display the latest status.
If tracking information is unavailable or does not appear to update, please contact our customer support team with your order number.
6. CASH ON DELIVERY ORDERS
Cash on Delivery (COD) may be available for eligible orders and serviceable PIN codes, subject to the payment options displayed at checkout.
For COD orders:
* Customers must provide an accurate mobile number and delivery address.
* Our team or logistics partner may contact the customer to verify order or delivery details.
* Payment must be made to the authorised delivery partner at the time of delivery.
* COD availability may be restricted for certain PIN codes, order values, or other operational reasons.
Please ensure that you are available to receive the order or have made appropriate arrangements for delivery.
Any COD handling fee, where applicable, will be disclosed before the order is placed.
7. ADDRESS CHANGES
Customers are responsible for providing a complete and accurate shipping address, including the correct PIN code and contact number.
If you need to change your delivery address, please contact us as soon as possible after placing your order.
We will make reasonable efforts to accommodate address changes before dispatch. However, changes cannot be guaranteed once an order has been handed over to the courier partner.
If a shipment has already been dispatched, any address correction will depend on the courier partner's capabilities and applicable procedures.
8. DELIVERY ATTEMPTS AND FAILED DELIVERIES
Our logistics partners will make delivery attempts in accordance with their operational procedures.
A delivery may be unsuccessful if:
* The recipient is unavailable at the delivery address.
* The address or PIN code is incorrect or incomplete.
* The recipient cannot be contacted.
* Access to the delivery location is restricted.
* The recipient declines to accept the shipment.
* Other circumstances prevent successful delivery.
Where possible, the courier partner may contact the customer to arrange another delivery attempt.
If delivery remains unsuccessful, the shipment may be returned to our warehouse.
If your order is delayed or returned to us, please contact customer support so that we can review the shipment status and explain the available options.
Any cancellation, refund, reshipment, or related charges will be handled in accordance with our Cancellation, Returns & Refund Policy and applicable law.
9. DELAYED, LOST, OR UNDELIVERED SHIPMENTS
Although we work with logistics partners to deliver orders within the estimated timelines, occasional delays may occur.
If your order has not arrived within the communicated delivery window, please contact us with your order number.
We will coordinate with the logistics partner, where appropriate, to investigate the shipment status.
If a shipment is confirmed lost, or delivery cannot be completed, we will work with the customer to determine the appropriate resolution, including a replacement or refund where applicable.
We will not treat a shipment as successfully delivered merely because the expected delivery date has passed.
All resolutions will be subject to the circumstances of the order, the findings of the shipment investigation, our applicable policies, and the customer's statutory rights.
10. DAMAGED, TAMPERED, OR INCORRECT DELIVERIES
We take care to ensure that Gaamie products are appropriately packed before dispatch.
If your order arrives visibly damaged, tampered with, incomplete, or containing an incorrect product, please contact our customer support team as soon as reasonably possible.
To help us investigate and resolve the issue, please provide:
* Your order number.
* A description of the issue.
* Photographs of the product and packaging, where available.
* Any other relevant information requested by our support team.
Where practical, retain the original packaging until the issue has been resolved.
We will review the complaint and arrange an appropriate resolution, which may include a replacement, return, or refund, depending on the circumstances and applicable law.
Photographs and supporting information help us investigate a claim but will not be used to deny a legitimate statutory right merely because a particular form of evidence is unavailable.
11. MULTIPLE SHIPMENTS
In certain circumstances, items within a single order may be dispatched separately because of inventory availability, warehouse operations, or fulfilment requirements.
If your order is split into multiple shipments, the applicable tracking details will be shared where available.
Any additional shipping charges arising solely from our decision to split an order will be handled transparently and in accordance with the charges disclosed at checkout and applicable law.
Gaamie will not charge additional standard shipping fees solely because an order is split into multiple shipments.
12. ORDER CANCELLATIONS AND SHIPPING
Customers who wish to cancel an order should contact us as soon as possible.
Cancellation requests received before dispatch will be handled in accordance with our Cancellation, Returns & Refund Policy.
Once an order has been dispatched, cancellation may no longer be operationally possible. In such cases, the applicable return or refund process will apply.
Nothing in this section limits any cancellation, return, or refund right available to a customer under applicable law, including rights arising from delivery delays or other qualifying circumstances.
13. CUSTOMER SUPPORT
For shipping-related questions, delivery updates, address corrections, or shipment complaints, please contact us using the details below.
Brand: Gaamie
Website: www.gaamie.com
Email: wecare@gaamie.com
Phone / WhatsApp: +91-97014-49666
Business Name: Stutaa Matrix LLP
Business Address: Hyderabad, India
Please include your order number when contacting us so that we can assist you efficiently.
14. POLICY UPDATES
We may update this Shipping & Delivery Policy to reflect changes in our logistics arrangements, shipping coverage, delivery processes, or applicable legal requirements.
The latest version will be published on this page with the updated date.
Any changes will be applied in accordance with applicable law and will not retrospectively remove rights that customers are legally entitled to exercise.
---
GAAMIE — FOR THOSE WHO SEEK.
Thank you for choosing Gaamie. We look forward to being a part of your journey.