TERMS & CONDITIONS
Effective Date: 01 October 2026
Last Updated: 01October 2026
Welcome to Gaamie.
At Gaamie, we believe travel is more than moving from one place to another. It is about exploration, discovery, and the experiences that shape us.
These Terms & Conditions govern your access to and use of our website, www.gaamie.com, and your purchase of products through our online store.
By accessing our website, browsing our products, or placing an order, you agree to these Terms & Conditions. If you do not agree with these terms, please discontinue using the website.
1. ABOUT GAAMIE
The Gaamie brand and website are operated by:
Legal Business Name: Stutaa Matrix LLP
Registered Address: Hyderabad, India
Website: https://www.gaamie.com
Customer Support Email: wecare@gaamie.com
Customer Support Phone: +91-97014-49666
In these Terms & Conditions, "Gaamie", "we", "us", and "our" refer to the business entity operating the Gaamie brand and website.
"You", "your", and "customer" refer to any individual who accesses our website or purchases our products.
2. ELIGIBILITY TO USE THE WEBSITE
By using this website, you confirm that you are legally competent to enter into a binding agreement under applicable Indian law.
If you are using the website on behalf of another individual or business, you confirm that you are authorised to act on their behalf.
You agree to use the website only for lawful purposes and in compliance with these Terms & Conditions and applicable laws.
3. PRODUCTS AND PRODUCT INFORMATION
Gaamie offers travel accessories and related products through its website.
We make reasonable efforts to ensure that product descriptions, photographs, specifications, dimensions, colours, materials, features, and other product information are accurate and up to date.
However, you acknowledge that:
* Actual product colours may vary slightly depending on your screen, device settings, lighting, and photographic conditions.
* Product images may include lifestyle settings, props, or illustrative representations that are not included with the purchased product.
* Product dimensions, weights, capacities, materials, and included accessories are described in the relevant product listing wherever applicable.
* Minor variations in appearance, texture, or finish may occur between individual products, provided they do not misrepresent the product or materially affect its stated specifications.
* Product specifications, availability, and descriptions may be updated to reflect changes, corrections, or improvements.
Any material product representation will be subject to applicable consumer protection laws. Nothing in this section excludes your statutory rights as a consumer.
Customers are encouraged to review the complete product description, dimensions, specifications, and inclusions before placing an order.
4. PRICING, TAXES, AND OFFERS
All prices displayed on the website will be in Indian Rupees (INR), unless expressly stated otherwise.
Prices, applicable taxes, delivery charges, discounts, and other fees will be displayed or communicated as applicable during the purchase process.
We reserve the right to revise product prices, promotional offers, and discounts from time to time. A price change will not, by itself, alter an order that has already been accepted, except where a correction or other action is permitted by applicable law and appropriately communicated to the customer.
Promotional offers may be subject to additional conditions, validity periods, product exclusions, or stock availability. Such conditions will be disclosed where applicable.
Offers cannot be combined unless expressly permitted by the relevant promotional terms.
If a genuine pricing or listing error occurs, we will take reasonable steps to contact affected customers and resolve the issue lawfully. We will not use a pricing error to disregard an accepted order contrary to applicable law.
5. ORDERS AND ORDER ACCEPTANCE
Placing an order through our website constitutes an offer to purchase the selected products, subject to these Terms & Conditions.
After an order is placed, you may receive an order acknowledgement or confirmation message. An acknowledgement of receipt does not necessarily mean that the order has been finally accepted or dispatched.
Orders may be subject to verification, payment authorisation, inventory availability, and other necessary checks.
We reserve the right to decline or cancel an order where there are reasonable grounds, including:
* The product is unavailable.
* Payment has not been successfully authorised or completed.
* The order contains a material pricing or listing error.
* Fraudulent, suspicious, or unauthorised activity is reasonably suspected.
* Delivery to the provided address cannot reasonably be completed.
* The order otherwise cannot lawfully be fulfilled.
Where an order is cancelled after payment has been received, any applicable refund will be processed in accordance with our Refund Policy and applicable law.
We will communicate material order cancellations or fulfilment issues to the customer using the contact information provided at checkout.
6. CUSTOMER INFORMATION AND ORDER ACCURACY
Customers are responsible for providing accurate and complete information when placing an order, including their name, mobile number, email address, shipping address, and other required details.
Incorrect or incomplete information may result in delivery delays, failed delivery attempts, or order processing issues.
If you identify an error in your order details, please contact our customer support team as soon as possible.
We will make reasonable efforts to accommodate changes before the order is processed or dispatched. However, changes cannot be guaranteed once fulfilment has begun.
Gaamie will handle personal information in accordance with its Privacy Policy and applicable data protection laws.
7. PAYMENT TERMS
Payments must be made using the payment methods available at checkout.
Depending on availability, these may include online payment methods, UPI, cards, net banking, or cash on delivery.
Online payments may be processed through third-party payment gateways or service providers. Their terms and applicable security procedures may also apply.
For cash-on-delivery orders, payment must be made in accordance with the instructions provided by the delivery partner.
We do not consider an order fully paid until the applicable payment has been successfully received or confirmed.
If a payment fails, is reversed, remains pending, or is not authorised, the order may be delayed or cancelled, subject to applicable law.
Refunds arising from cancellations, returns, or other eligible circumstances will be handled in accordance with our Refund Policy.
8. SHIPPING AND DELIVERY
We aim to process and dispatch orders within the timelines communicated on our website or during checkout.
Delivery timelines are estimates and may vary depending on the destination, courier availability, weather conditions, operational constraints, public holidays, or other circumstances beyond our reasonable control.
Customers are responsible for providing a complete and serviceable delivery address and an active contact number.
Delivery partners may contact customers to coordinate delivery or resolve delivery-related issues.
If delivery cannot be completed because of incorrect address details, repeated unsuccessful delivery attempts, or the customer's unavailability, the shipment may be returned to the sender in accordance with the applicable logistics process.
Any additional charges or consequences arising from failed delivery will be handled in accordance with the disclosed Shipping Policy and applicable law.
For detailed shipping timelines, serviceable locations, and delivery conditions, please refer to our Shipping & Delivery Policy.
9. CANCELLATIONS, RETURNS, AND REFUNDS
We want customers to be satisfied with their Gaamie purchases.
Cancellation requests, returns, exchanges, and refunds will be handled in accordance with our separately published Cancellation, Returns & Refund Policy.
That policy will specify the applicable eligibility conditions, request timelines, product condition requirements, return process, and refund procedures.
Customers should review that policy before placing an order.
Nothing in these Terms & Conditions is intended to restrict any consumer right or remedy that cannot legally be excluded under applicable law.
10. PRODUCT WARRANTIES AND QUALITY
Gaamie aims to provide products that correspond to their published descriptions and specifications.
Where a product is covered by an express warranty or specific after-sales commitment, the applicable terms will be communicated with the product or through the relevant product documentation.
Unless expressly stated otherwise, no additional commercial warranty should be assumed beyond the commitments communicated for the relevant product.
This section does not exclude or limit statutory rights or remedies relating to defective products, misrepresentation, unfair trade practices, or other matters protected by applicable law.
If you believe that a product is defective, damaged, or materially different from its description, please contact customer support with your order details and relevant photographs or other supporting information.
11. INTELLECTUAL PROPERTY
All intellectual property associated with the Gaamie website and brand, including its name, logos, visual identity, product photography, videos, designs, graphics, written content, product descriptions, layouts, and other original materials, is owned by or lawfully licensed to the relevant rights holder.
These materials are protected by applicable intellectual property laws.
You may access and use the website for personal, lawful shopping and informational purposes.
You must not, without the appropriate permission:
* Copy, reproduce, republish, or distribute website content for commercial purposes.
* Use Gaamie's name, logo, branding, or visual assets in a manner that suggests an unauthorised association or endorsement.
* Reproduce or commercially exploit our original product photography, videos, graphics, or written materials.
* Modify, adapt, or create unauthorised derivative works from protected content.
* Use automated tools to extract or reproduce website content in a manner that violates applicable law or our legitimate rights.
Nothing in this section prevents lawful activities or uses permitted by applicable law.
12. ACCEPTABLE USE OF THE WEBSITE
You agree not to use our website to:
* Engage in unlawful, fraudulent, or deceptive activities.
* Attempt to gain unauthorised access to our website, systems, accounts, or data.
* Introduce malicious code or interfere with website security or functionality.
* Submit false, misleading, or unauthorised orders.
* Use automated systems in a manner that disrupts our website or violates applicable law.
* Infringe the rights of Gaamie, other customers, or third parties.
* Misuse any promotions, discounts, or other commercial offers.
We take reasonable and lawful steps to investigate suspected misuse and protect our business, website, customers, and service providers.
13. THIRD-PARTY SERVICES AND LINKS
Our website may contain links to third-party websites, payment providers, social media platforms, logistics services, or online marketplaces.
These services may operate independently of Gaamie and may be governed by their own terms, privacy policies, and procedures.
We are not responsible for the independent content or practices of third-party websites that we do not control.
This provision does not exclude any liability that may arise under applicable law from our own acts, omissions, representations, or obligations.
14. LIMITATION OF LIABILITY
To the extent permitted by applicable law, Gaamie will not be responsible for indirect or consequential losses arising from the use of the website where such losses are not legally recoverable.
We will take reasonable steps to maintain the availability, security, and functionality of our website. However, uninterrupted or error-free operation cannot be guaranteed at all times.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by law.
Nothing in this section limits applicable consumer rights or remedies concerning defective products, deficient services, misleading representations, refunds, or other matters protected by law.
15. EVENTS BEYOND OUR REASONABLE CONTROL
Circumstances beyond our reasonable control may affect website availability, order processing, or delivery. These may include natural disasters, severe weather, transport disruptions, public emergencies, government restrictions, or significant technology or infrastructure failures.
Where such circumstances affect an order, we will take reasonable steps to communicate material delays or other relevant developments.
This section does not remove any obligation to provide a refund or other remedy where required by applicable law.
16. PRIVACY AND PERSONAL DATA
Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, store, and share personal information.
By using the website, you acknowledge that you have had the opportunity to review the Privacy Policy.
Where consent is required by applicable law, it will be obtained through the appropriate process. Use of the website does not replace any separate consent required by law.
Please review the Privacy Policy available on our website for further details.
17. COMPLAINTS AND GRIEVANCE REDRESSAL
We value our customers and aim to address concerns fairly and promptly.
If you have a question, complaint, or concern regarding an order, product, payment, delivery, or website transaction, please contact us using the details below.
Business Name: Gaamie
Email: wecare@gaamie.com
Address: Hyderabad, India
Phone: +91-97014-49666
Please include your order number, registered contact details, and a description of the issue so that we can investigate it efficiently.
We will acknowledge and address complaints within the timelines prescribed by applicable law.
Nothing in this section prevents customers from exercising their rights before a competent consumer dispute redressal authority or other relevant forum.
18. GOVERNING LAW AND JURISDICTION
These Terms & Conditions are governed by the laws of India.
Subject to applicable consumer protection legislation and the jurisdiction of competent statutory authorities and courts, disputes arising in connection with these Terms & Conditions will be handled by the competent courts or forums having jurisdiction under applicable law.
Nothing in this section restricts a consumer's right to approach a forum that is legally competent to hear their complaint.
19. CHANGES TO THESE TERMS
We may update these Terms & Conditions from time to time to reflect changes in our products, services, business practices, website functionality, or applicable legal requirements.
The revised version will be published on this page with an updated "Last Updated" date.
Changes will apply as permitted by applicable law. Where required, we will provide appropriate notice or obtain consent.
We encourage customers to review this page periodically.
20. SEVERABILITY
If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent necessary to make it enforceable, where legally permissible.
If it cannot be made enforceable, it will be severed to the extent required, without affecting the remaining provisions.
21. ENTIRE AGREEMENT
These Terms & Conditions, together with the applicable Privacy Policy, Shipping & Delivery Policy, Cancellation, Returns & Refund Policy, and other policies expressly incorporated into the purchase process, govern your use of our website and your transactions with Gaamie.
Where a mandatory legal requirement conflicts with a provision in these Terms & Conditions, the applicable legal requirement will prevail.
GAAMIE — FOR THOSE WHO SEEK.
Thank you for choosing Gaamie. We look forward to being a part of your journey.
Effective Date: 01 October 2026
Last Updated: 01October 2026
Welcome to Gaamie.
At Gaamie, we believe travel is more than moving from one place to another. It is about exploration, discovery, and the experiences that shape us.
These Terms & Conditions govern your access to and use of our website, www.gaamie.com, and your purchase of products through our online store.
By accessing our website, browsing our products, or placing an order, you agree to these Terms & Conditions. If you do not agree with these terms, please discontinue using the website.
1. ABOUT GAAMIE
The Gaamie brand and website are operated by:
Legal Business Name: Stutaa Matrix LLP
Registered Address: Hyderabad, India
Website: https://www.gaamie.com
Customer Support Email: wecare@gaamie.com
Customer Support Phone: +91-97014-49666
In these Terms & Conditions, "Gaamie", "we", "us", and "our" refer to the business entity operating the Gaamie brand and website.
"You", "your", and "customer" refer to any individual who accesses our website or purchases our products.
2. ELIGIBILITY TO USE THE WEBSITE
By using this website, you confirm that you are legally competent to enter into a binding agreement under applicable Indian law.
If you are using the website on behalf of another individual or business, you confirm that you are authorised to act on their behalf.
You agree to use the website only for lawful purposes and in compliance with these Terms & Conditions and applicable laws.
3. PRODUCTS AND PRODUCT INFORMATION
Gaamie offers travel accessories and related products through its website.
We make reasonable efforts to ensure that product descriptions, photographs, specifications, dimensions, colours, materials, features, and other product information are accurate and up to date.
However, you acknowledge that:
* Actual product colours may vary slightly depending on your screen, device settings, lighting, and photographic conditions.
* Product images may include lifestyle settings, props, or illustrative representations that are not included with the purchased product.
* Product dimensions, weights, capacities, materials, and included accessories are described in the relevant product listing wherever applicable.
* Minor variations in appearance, texture, or finish may occur between individual products, provided they do not misrepresent the product or materially affect its stated specifications.
* Product specifications, availability, and descriptions may be updated to reflect changes, corrections, or improvements.
Any material product representation will be subject to applicable consumer protection laws. Nothing in this section excludes your statutory rights as a consumer.
Customers are encouraged to review the complete product description, dimensions, specifications, and inclusions before placing an order.
4. PRICING, TAXES, AND OFFERS
All prices displayed on the website will be in Indian Rupees (INR), unless expressly stated otherwise.
Prices, applicable taxes, delivery charges, discounts, and other fees will be displayed or communicated as applicable during the purchase process.
We reserve the right to revise product prices, promotional offers, and discounts from time to time. A price change will not, by itself, alter an order that has already been accepted, except where a correction or other action is permitted by applicable law and appropriately communicated to the customer.
Promotional offers may be subject to additional conditions, validity periods, product exclusions, or stock availability. Such conditions will be disclosed where applicable.
Offers cannot be combined unless expressly permitted by the relevant promotional terms.
If a genuine pricing or listing error occurs, we will take reasonable steps to contact affected customers and resolve the issue lawfully. We will not use a pricing error to disregard an accepted order contrary to applicable law.
5. ORDERS AND ORDER ACCEPTANCE
Placing an order through our website constitutes an offer to purchase the selected products, subject to these Terms & Conditions.
After an order is placed, you may receive an order acknowledgement or confirmation message. An acknowledgement of receipt does not necessarily mean that the order has been finally accepted or dispatched.
Orders may be subject to verification, payment authorisation, inventory availability, and other necessary checks.
We reserve the right to decline or cancel an order where there are reasonable grounds, including:
* The product is unavailable.
* Payment has not been successfully authorised or completed.
* The order contains a material pricing or listing error.
* Fraudulent, suspicious, or unauthorised activity is reasonably suspected.
* Delivery to the provided address cannot reasonably be completed.
* The order otherwise cannot lawfully be fulfilled.
Where an order is cancelled after payment has been received, any applicable refund will be processed in accordance with our Refund Policy and applicable law.
We will communicate material order cancellations or fulfilment issues to the customer using the contact information provided at checkout.
6. CUSTOMER INFORMATION AND ORDER ACCURACY
Customers are responsible for providing accurate and complete information when placing an order, including their name, mobile number, email address, shipping address, and other required details.
Incorrect or incomplete information may result in delivery delays, failed delivery attempts, or order processing issues.
If you identify an error in your order details, please contact our customer support team as soon as possible.
We will make reasonable efforts to accommodate changes before the order is processed or dispatched. However, changes cannot be guaranteed once fulfilment has begun.
Gaamie will handle personal information in accordance with its Privacy Policy and applicable data protection laws.
7. PAYMENT TERMS
Payments must be made using the payment methods available at checkout.
Depending on availability, these may include online payment methods, UPI, cards, net banking, or cash on delivery.
Online payments may be processed through third-party payment gateways or service providers. Their terms and applicable security procedures may also apply.
For cash-on-delivery orders, payment must be made in accordance with the instructions provided by the delivery partner.
We do not consider an order fully paid until the applicable payment has been successfully received or confirmed.
If a payment fails, is reversed, remains pending, or is not authorised, the order may be delayed or cancelled, subject to applicable law.
Refunds arising from cancellations, returns, or other eligible circumstances will be handled in accordance with our Refund Policy.
8. SHIPPING AND DELIVERY
We aim to process and dispatch orders within the timelines communicated on our website or during checkout.
Delivery timelines are estimates and may vary depending on the destination, courier availability, weather conditions, operational constraints, public holidays, or other circumstances beyond our reasonable control.
Customers are responsible for providing a complete and serviceable delivery address and an active contact number.
Delivery partners may contact customers to coordinate delivery or resolve delivery-related issues.
If delivery cannot be completed because of incorrect address details, repeated unsuccessful delivery attempts, or the customer's unavailability, the shipment may be returned to the sender in accordance with the applicable logistics process.
Any additional charges or consequences arising from failed delivery will be handled in accordance with the disclosed Shipping Policy and applicable law.
For detailed shipping timelines, serviceable locations, and delivery conditions, please refer to our Shipping & Delivery Policy.
9. CANCELLATIONS, RETURNS, AND REFUNDS
We want customers to be satisfied with their Gaamie purchases.
Cancellation requests, returns, exchanges, and refunds will be handled in accordance with our separately published Cancellation, Returns & Refund Policy.
That policy will specify the applicable eligibility conditions, request timelines, product condition requirements, return process, and refund procedures.
Customers should review that policy before placing an order.
Nothing in these Terms & Conditions is intended to restrict any consumer right or remedy that cannot legally be excluded under applicable law.
10. PRODUCT WARRANTIES AND QUALITY
Gaamie aims to provide products that correspond to their published descriptions and specifications.
Where a product is covered by an express warranty or specific after-sales commitment, the applicable terms will be communicated with the product or through the relevant product documentation.
Unless expressly stated otherwise, no additional commercial warranty should be assumed beyond the commitments communicated for the relevant product.
This section does not exclude or limit statutory rights or remedies relating to defective products, misrepresentation, unfair trade practices, or other matters protected by applicable law.
If you believe that a product is defective, damaged, or materially different from its description, please contact customer support with your order details and relevant photographs or other supporting information.
11. INTELLECTUAL PROPERTY
All intellectual property associated with the Gaamie website and brand, including its name, logos, visual identity, product photography, videos, designs, graphics, written content, product descriptions, layouts, and other original materials, is owned by or lawfully licensed to the relevant rights holder.
These materials are protected by applicable intellectual property laws.
You may access and use the website for personal, lawful shopping and informational purposes.
You must not, without the appropriate permission:
* Copy, reproduce, republish, or distribute website content for commercial purposes.
* Use Gaamie's name, logo, branding, or visual assets in a manner that suggests an unauthorised association or endorsement.
* Reproduce or commercially exploit our original product photography, videos, graphics, or written materials.
* Modify, adapt, or create unauthorised derivative works from protected content.
* Use automated tools to extract or reproduce website content in a manner that violates applicable law or our legitimate rights.
Nothing in this section prevents lawful activities or uses permitted by applicable law.
12. ACCEPTABLE USE OF THE WEBSITE
You agree not to use our website to:
* Engage in unlawful, fraudulent, or deceptive activities.
* Attempt to gain unauthorised access to our website, systems, accounts, or data.
* Introduce malicious code or interfere with website security or functionality.
* Submit false, misleading, or unauthorised orders.
* Use automated systems in a manner that disrupts our website or violates applicable law.
* Infringe the rights of Gaamie, other customers, or third parties.
* Misuse any promotions, discounts, or other commercial offers.
We take reasonable and lawful steps to investigate suspected misuse and protect our business, website, customers, and service providers.
13. THIRD-PARTY SERVICES AND LINKS
Our website may contain links to third-party websites, payment providers, social media platforms, logistics services, or online marketplaces.
These services may operate independently of Gaamie and may be governed by their own terms, privacy policies, and procedures.
We are not responsible for the independent content or practices of third-party websites that we do not control.
This provision does not exclude any liability that may arise under applicable law from our own acts, omissions, representations, or obligations.
14. LIMITATION OF LIABILITY
To the extent permitted by applicable law, Gaamie will not be responsible for indirect or consequential losses arising from the use of the website where such losses are not legally recoverable.
We will take reasonable steps to maintain the availability, security, and functionality of our website. However, uninterrupted or error-free operation cannot be guaranteed at all times.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by law.
Nothing in this section limits applicable consumer rights or remedies concerning defective products, deficient services, misleading representations, refunds, or other matters protected by law.
15. EVENTS BEYOND OUR REASONABLE CONTROL
Circumstances beyond our reasonable control may affect website availability, order processing, or delivery. These may include natural disasters, severe weather, transport disruptions, public emergencies, government restrictions, or significant technology or infrastructure failures.
Where such circumstances affect an order, we will take reasonable steps to communicate material delays or other relevant developments.
This section does not remove any obligation to provide a refund or other remedy where required by applicable law.
16. PRIVACY AND PERSONAL DATA
Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, store, and share personal information.
By using the website, you acknowledge that you have had the opportunity to review the Privacy Policy.
Where consent is required by applicable law, it will be obtained through the appropriate process. Use of the website does not replace any separate consent required by law.
Please review the Privacy Policy available on our website for further details.
17. COMPLAINTS AND GRIEVANCE REDRESSAL
We value our customers and aim to address concerns fairly and promptly.
If you have a question, complaint, or concern regarding an order, product, payment, delivery, or website transaction, please contact us using the details below.
Business Name: Gaamie
Email: wecare@gaamie.com
Address: Hyderabad, India
Phone: +91-97014-49666
Please include your order number, registered contact details, and a description of the issue so that we can investigate it efficiently.
We will acknowledge and address complaints within the timelines prescribed by applicable law.
Nothing in this section prevents customers from exercising their rights before a competent consumer dispute redressal authority or other relevant forum.
18. GOVERNING LAW AND JURISDICTION
These Terms & Conditions are governed by the laws of India.
Subject to applicable consumer protection legislation and the jurisdiction of competent statutory authorities and courts, disputes arising in connection with these Terms & Conditions will be handled by the competent courts or forums having jurisdiction under applicable law.
Nothing in this section restricts a consumer's right to approach a forum that is legally competent to hear their complaint.
19. CHANGES TO THESE TERMS
We may update these Terms & Conditions from time to time to reflect changes in our products, services, business practices, website functionality, or applicable legal requirements.
The revised version will be published on this page with an updated "Last Updated" date.
Changes will apply as permitted by applicable law. Where required, we will provide appropriate notice or obtain consent.
We encourage customers to review this page periodically.
20. SEVERABILITY
If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent necessary to make it enforceable, where legally permissible.
If it cannot be made enforceable, it will be severed to the extent required, without affecting the remaining provisions.
21. ENTIRE AGREEMENT
These Terms & Conditions, together with the applicable Privacy Policy, Shipping & Delivery Policy, Cancellation, Returns & Refund Policy, and other policies expressly incorporated into the purchase process, govern your use of our website and your transactions with Gaamie.
Where a mandatory legal requirement conflicts with a provision in these Terms & Conditions, the applicable legal requirement will prevail.
GAAMIE — FOR THOSE WHO SEEK.
Thank you for choosing Gaamie. We look forward to being a part of your journey.